frequently asked questions

general questions

What supplies do you use?

Most of the supplies we use are listed in our Amazon storefront. For more specific supplies used in videos, please check our YouTube video descriptions. If they are not found in either of these locations, send us a message, and we’ll get you a link asap!

Do you have any discount codes for the supplies you use?

Yes! They can be found here. Please save yourself some money and use them! Using affiliate links will help us earn commission at no cost to you. Thank you for your support!

How do you design your products?

Our product designs are a mix of Sarica’s original art, thoughtfully curated commercially licensed art, as well as vintage art in the public domain. Exclusive original art is marked accordingly in each corresponding product description and are hand-drawn, painted, digitally created (in Procreate), or a combination of these practices. Designs using vintage and licensed art are arranged by Sarica and Sam.

shipping

How long does it take to pack my order?

We kindly ask that you allow us five business days - from the order date - to pack and send orders to the post office. The vast majority of orders are delivered to the post office within 1-2 business days of the order being placed, but orders placed during sales may require longer processing times. We also have two young children (so, please bear with us if we need more time and we thank you for your patience).

Shipping times will vary depending on the order’s destination.

Do you ship internationally?

Yes- we do! Please note that shipping may be held up by Customs for up to 45 days.

We ship to many countries, but unfortunately we cannot ship everywhere due to postal disruptions. Please check the USPS International Service Alerts for more specific information. We offer tracked international shipping to most countries that the USPS still services. Please note that the shipping cost does not cover any additional taxes or VAT import fees which are the responsibility of the customer when the package arrives.

If you do not see shipping offered to your location at checkout, please send us a message to see if we can update our shipping destinations!

My order has not arrived yet.

For domestic orders in the USA: contact your post office if your order was marked as ‘Delivered’ but it has not arrived at your address. If it has been over two weeks for domestic orders or over 45 days for international orders and your tracked package has not arrived, email us and we will work with you toward a solution. If your country’s postal service is not reliable, we recommend selecting tracked shipping.

digital products

I’ve lost the digital products that I purchased.

Contact us and we will send a link to download the files that you ordered. Please provide your order # if you have it so we can locate your order. If you do not have your order # anymore, we can usually find it with your email address or other information. Please note that download links from Squarespace expire after 24 hours, and Etsy download links do not expire.

How do I use print & cut stickers?

This will depend on the method you use to print and cut them. After downloading the files, you will need to print them on the sticker paper of your choice. We use Online Labels sticker paper and prefer the clear matte paper. Then, you can use a cutting machine such as a Silhouette or Cricut to cut the stickers, or cut by hand with scissors. If you are having trouble with the digital files, please reach out to us for support. If you are having trouble with your printer, sticker paper, or cutting machine, please refer to the manufacturer’s website for customer support. These are some of the supplies I use to make my stickers.

quality assurance

How do you check the quality of your products?

We peel up a corner of a sticker on every few sticker sheets that are created in our studio. We visually inspect the exterior of each notebook, and we spot check the interior of every few notebooks. If something less-than-perfect slip by our checkpoints, please send us a message, and we will replace your item or send you a refund.

My product was damaged during shipping.

If you believe you received a product damaged during shipping, please send us a message asap. We may ask for photo evidence so that we can submit it for insurance purposes.

I received the wrong product :(

Oh no! Send us a message with your order number and what is missing. We’ll fix it!